Frequently Asked Questions
Billing and payment
What is the pricing policy of Soundverse?
What is the pricing policy of Soundverse?
There are multiple tiers including a free plan. You can choose between Creator, Pro or Enterprise Tiers based on your requirement and usecase. To know more about the pricing policy, visit https://www.soundverse.ai/pricing.
If I start a monthly subscription, is it just for one month or will it renew automatically?
If I start a monthly subscription, is it just for one month or will it renew automatically?
- Tokens renew every month.
- As part of subscription, you’ll get additional tokens added on top of remaining tokens every month. For e.g. if you had 1,200 tokens left- next month you’ll have 2,600 + 1,200 tokens = 3,800 Tokens under Pro Tier.
- For AppSumo users, your tokens will refresh to 1000 or 2600 tokens depending on Tier.
How do I buy additional tokens?
How do I buy additional tokens?
Simply navigate to “Manage Your Plan” under Profile Settings. Click on “Top Up Tokens” and slide to the number of tokens you’d want and click on “Buy Now”. https://www.soundverse.ai/myaccount?index=2
Why didn’t my credits refresh on my billing day?
Why didn’t my credits refresh on my billing day?
It could be a technical error, so in that case, reach out at support@soundverse.ai for further help. You can even fill the feedback form for us to get back to you.
How do I cancel my plan?
How do I cancel my plan?
Simply navigate to “Manage Your Plan” under Profile Settings. Press Cancel and you’ll taken to cancellation process.
What do I do if I accidentally selected a yearly plan instead of monthly?
What do I do if I accidentally selected a yearly plan instead of monthly?
You can always cancel the subscription at any point you want by following the steps mentioned. We’d also be happy to help you with the refund process.
Make sure to reach out to us within 48 hours of this incident.
If I upgrade from a lower plan to a higher plan, do I have to pay the full rate of the higher plan?
If I upgrade from a lower plan to a higher plan, do I have to pay the full rate of the higher plan?
No, you just have to pay the remaining amount i.e. the difference amount of existing plan and the plan you are upgrading to.
Do you offer student or educator discounts?
Do you offer student or educator discounts?
We do not offer any student or educator discount as of now. We’d love to do it in the future.If you are an enterprise we can customize the plan for you. However, if you would like your school or institute to use our platform, then write to us to discuss further and get a deal.